Resume

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📍 West Hindmarsh SA 5007    📞 0407 092 765      📧 ruben@rubenbk.com
                                                    🌐 rubenbk.com

Dedicated and detail-oriented professional with extensive experience in customer service, administration, compliance, and cash handling across hospitality, and corporate sectors. Recognised for strong interpersonal skills, high accuracy under pressure, and ability to deliver quality outcomes in fast-paced, customer-facing environments. 

• Team player: collaborative, supportive, and adaptable
• Exceptional customer service and communication
• Data entry, records management, and compliance reporting
• Strong attention to detail and accuracy
• Cash handling, reconciliation, and financial processing
• Ability to manage competing priorities in high-volume settings
• Experience with MS Office, Excel (advanced), FileMaker, Excel Reporting, KPI/Data Compilation and in-house systems

Health Recovery & Skills Maintenance 

Apr 2022 – Present
Took a medical leave of absence due to an illness which was successfully treated with a liver transplant in May 2024.

Underwent extensive rehabilitation and have now fully recovered and am eager to return to the workforce with renewed energy and dedication.

During my recovery, I focused on maintaining my skills, pursuing personal development, developing websites and preparing for a return to work in a more customer orientated field with technology challenge.

Palace Nova Prospect Cinema, Adelaide
Duty Manager | Oct 2017 – Apr 2022 

Fully licensed world class cinema showcasing popular films as well as world class international film festivals. The premises feature fourteen boutique style theatres.Supported front-of-house operations, administrative tasks, and customer engagement in a fast-paced cinema environment.

• Performed end-of-day reconciliations, POS reporting, and data entry.
• Delivered outstanding customer service in a busy, premium cinema environment.
• Supported customers with ticketing, events, bar and café services, and digital systems.
• Assisted diverse customers by providing product knowledge (films, events, services).
• Trained and motivated staff to maintain a customer-first culture.
• Handled cash reconciliation, POS, stock management, and event coordination.
  Key Achievement: Consistently exceeded sales and customer satisfaction goals while ensuring smooth daily operations.

Guardian Interlock, Australia
Compliance Officer | 2012 – 2016
An Interlock technology provider and program management service, operating throughout most of Australia. The company has more than 7000 active programs. 

• Supported clients with sensitive programs, ensuring accuracy and discretion.
• Created easy-to-understand reports and data presentations for government departments.
• Improved processes through Excel automation, increasing efficiency and accuracy.
  Key Achievement: Developed new tools and streamlined systems that improved customer support and compliance.
• Liaised with departments and service centers to update client files.
• Played a key support role in managing regulatory records and ensuring data accuracy.
• Created Excel macros and reporting templates to streamline data entry processes.

Helped implement a paperless, digitised system for Tasmania roll-out.

Project Support (Software) – Neo, Mexico: Developed inventory/staff and record tracking software.

Logistics & Records Oversight – Nestle & Kellogg's Distributors: Maintained product flow, stock records, staff files, and sales logs.

Hospitality & Admin Support Roles - Across Mexico, USA, and Australia. Focused on POS entry, shift reports, stock takes, and customer service.

• Systems: Microsoft Office (Word, Excel, Outlook, PowerPoint), FileMaker Pro, in-house systems
• Tools: Document Scanning Equipment, Data Entry Platforms, POS Reconciliation Systems
• Skills: Excel Spreadsheets (Advanced), Macros, Data Classification, Digital Record Handling

• Business Analytics Specialisation (in progress) – Wharton, University of Pennsylvania
• Microsoft Excel (Intermediate & Complex) – TAFE SA
• Business Administration Studies – ITESM University, Mexico
• Remote Pilot Operator & Chief controller Certifications (RePL & ReOC) – CASA, Australia
• Certificate in Spanish Language Teaching – IH (Cambridge-recognised)
• Ethics in Business Certificate – University Pontificia, Spain

Website Designer- Multiples platforms

• Club Training, Australia – RSA Course
• TAFE, Australia – Advanced English: Speaking and
• TAFE, Australia – Spreadsheets using MS Excel 2021 Complex and Intermediate 
• Kelloggs, mexico- Business controls 
• NESTLE, Mexico – Leadership and motivation