Resume

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📍 West Hindmarsh SA 5007    📞 0407 092 765      📧 ruben@rubenbk.com
                                                    🌐 rubenbk.com

Dedicated and detail-oriented support professional with experience in records management, data entry, compliance, and customer service. Recognised for a strong hands-on approach, reliability, and ability to work effectively in collaborative environments. Proven ability to adapt to evolving organisational needs, manage time-sensitive priorities, and ensure high levels of accuracy across both digital and physical documentation systems.

• Records & Data Management (Manual & Electronic)
• Excel Reporting, KPI/Data Compilation
• Team player: collaborative, supportive, and adaptable
• Fast learner with curiosity for technology
• Able to multitask and support multiple customers simultaneously
• Customer Service & Cross-Department Support
• Confidentiality, compliance, and attention to detail and just happy to be alive

Health Recovery & Skills Maintenance 

Apr 2022 – Present
Took a medical leave of absence due to an illness which was successfully treated with a liver transplant in May 2024.

Underwent extensive rehabilitation and have now fully recovered and am eager to return to the workforce with renewed energy and dedication.

During my recovery, I focused on maintaining my skills, pursuing personal development, developing websites and preparing for a return to work in a more customer orientated field with technology challenge.

Palace Nova Prospect Cinema, Adelaide
Duty Manager | Oct 2017 – Apr 2022 

Fully licensed world class cinema showcasing popular films as well as world class international film festivals. The premises feature fourteen boutique style theatres.Supported front-of-house operations, administrative tasks, and customer engagement in a fast-paced cinema environment.

• Performed end-of-day reconciliations, POS reporting, and data entry.
• Delivered outstanding customer service in a busy, premium cinema environment.
• Supported customers with ticketing, events, bar and café services, and digital systems.
• Assisted diverse customers by providing product knowledge (films, events, services).
• Trained and motivated staff to maintain a customer-first culture.
• Handled cash reconciliation, POS, stock management, and event coordination.
  Key Achievement: Consistently exceeded sales and customer satisfaction goals while ensuring smooth daily operations.

Guardian Interlock, Australia
Compliance Officer | 2012 – 2016
An Interlock technology provider and program management service, operating throughout most of Australia. The company has more than 7000 active programs. 

• Supported clients with sensitive programs, ensuring accuracy and discretion.
• Created easy-to-understand reports and data presentations for government departments.
• Improved processes through Excel automation, increasing efficiency and accuracy.
  Key Achievement: Developed new tools and streamlined systems that improved customer support and compliance.
• Liaised with departments and service centers to update client files.
• Played a key support role in managing regulatory records and ensuring data accuracy.
• Created Excel macros and reporting templates to streamline data entry processes.

Helped implement a paperless, digitised system for Tasmania roll-out.

Project Support (Software) – Neo, Mexico: Developed inventory/staff and record tracking software.

Logistics & Records Oversight – Nestle & Kellogg's Distributors: Maintained product flow, stock records, staff files, and sales logs.

Hospitality & Admin Support Roles - Across Mexico, USA, and Australia. Focused on POS entry, shift reports, stock takes, and customer service.

• Systems: Microsoft Office (Word, Excel, Outlook, PowerPoint), FileMaker Pro, in-house systems
• Tools: Document Scanning Equipment, Data Entry Platforms, POS Reconciliation Systems
• Skills: Excel Spreadsheets (Advanced), Macros, Data Classification, Digital Record Handling

• Business Analytics Specialisation (in progress) – Wharton, University of Pennsylvania
• Microsoft Excel (Intermediate & Complex) – TAFE SA
• Business Administration Studies – ITESM University, Mexico
• Remote Pilot Operator & Chief controller Certifications (RePL & ReOC) – CASA, Australia
• Certificate in Spanish Language Teaching – IH (Cambridge-recognised)
• Ethics in Business Certificate – University Pontificia, Spain

Website Designer- Multiples platforms

• Club Training, Australia – RSA Course
• TAFE, Australia – Advanced English: Speaking and
• TAFE, Australia – Spreadsheets using MS Excel 2021 Complex and Intermediate 
• Kelloggs, mexico- Business controls 
• NESTLE, Mexico – Leadership and motivation