Resume

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📍 West Hindmarsh SA 5007   

 📞 0407 092 765    

 📧 ruben@rubenbk.com
🌐 rubenbk.com

Friendly and customer-focused professional with extensive experience in sales, customer service, and technology support across diverse industries. Skilled at building trust, understanding customer needs, and delivering tailored solutions that enriched their experience. Passionate about technology and helping people discover tools that fit their goals. Recognised for strong communication, inclusive, and teamwork in fast-paced environments.

• Team player: collaborative, supportive, and adaptable
• Exceptional customer service and communication
• Data entry, records management, and compliance reporting
• Strong attention to detail and accuracy
• Cash handling, reconciliation, and financial processing
• Ability to manage competing priorities in high-volume settings
• Experience with MS Office, Excel (advanced), FileMaker, Excel Reporting, KPI/Data Compilation and in-house systems
• Strong sales history and product recommendations
• Fast learner with curiosity for technology
• Multicultural awareness, traveled through 89 countries

 Tres Marias Golf Club — Mexico / Remote 

 Auditor & Data Management (Remote)  

   Apr 2022 – Present

Tres Marías Golf Club is one of Mexico’s premier high-end residential developments and country clubs. Located in Morelia, it features an exclusive 27-hole Jack Nicklaus Signature golf course and world-class athletic and event facilities

• Perform daily remote auditing and high-volume data verification for corporate logistics, inventory, and compliance records across multiple regional hubs.
• Maintain absolute data integrity within corporate database systems, cross-referencing digital documentation against financial and operational logs to identify and resolve discrepancies instantly.
• Develop and optimize advanced Excel macros and reporting frameworks, streamlining remote data collection workflows and reducing manual data entry error rates.
• Audit document submissions to ensure strict alignment with control metrics and standard corporate policies.

Palace Nova Prospect Cinema, Adelaide
Duty Manager | Oct 2017 – Apr 2022 

Fully licensed world class cinema showcasing popular films as well as world class international film festivals. The premises feature fourteen boutique style theatres.Supported front-of-house operations, administrative tasks, and customer engagement in a fast-paced cinema environment.

• Performed end-of-day reconciliations, POS reporting, and data entry.
• Delivered outstanding customer service in a busy, premium cinema environment.
• Supported customers with ticketing, events, bar and café services, and digital systems.
• Assisted diverse customers by providing product knowledge (films, events, services).
• Trained and motivated staff to maintain a customer-first culture.
• Handled cash reconciliation, POS, stock management, and event coordination.
  Key Achievement: Consistently exceeded sales and customer satisfaction goals while ensuring smooth daily operations.

Guardian Interlock, Australia
Compliance Officer | 2012 – 2016
An Interlock technology provider and program management service, operating throughout most of Australia. The company has more than 7000 active programs. 

• Supported clients with sensitive programs, ensuring accuracy and discretion.
• Created easy-to-understand reports and data presentations for government departments.
• Improved processes through Excel automation, increasing efficiency and accuracy.
  Key Achievement: Developed new tools and streamlined systems that improved customer support and compliance.
• Liaised with departments and service centers to update client files.
• Played a key support role in managing regulatory records and ensuring data accuracy.
• Created Excel macros and reporting templates to streamline data entry processes.

Project Support (Software) – Neo, Mexico: Developed inventory/staff and record tracking software.

Logistics & Records Oversight – Nestle & Kellogg's Distributors: Maintained product flow, stock records, staff files, and sales logs.

Hospitality & Admin Support Roles - Across Mexico, USA, and Australia. Focused on POS entry, shift reports, stock takes, and customer service.

• Systems: Microsoft Office (Word, Excel, Outlook, PowerPoint), FileMaker Pro, in-house systems
• Tools: Document Scanning Equipment, Data Entry Platforms, POS Reconciliation Systems
• Skills: Excel Spreadsheets (Advanced), Macros, Data Classification, Digital Record Handling

• Business Analytics Specialisation (in progress) – Wharton, University of Pennsylvania
• Microsoft Excel (Intermediate & Complex) – TAFE SA
• Business Administration Studies – ITESM University, Mexico
• Remote Pilot Operator & Chief controller Certifications (RePL & ReOC) – CASA, Australia
• Certificate in Spanish Language Teaching – IH (Cambridge-recognised)
• Ethics in Business Certificate – University Pontificia, Spain

Website Designer- Multiples platforms

• Club Training, Australia – RSA Course
• TAFE, Australia – Advanced English: Speaking and
• TAFE, Australia – Spreadsheets using MS Excel 2021 Complex and Intermediate 
• Kelloggs, mexico- Business controls 
• NESTLE, Mexico – Leadership and motivation