HEALTH RELATED LEAVE | April 2022 – Present
Took a medical leave of absence due to an illnes which was successfully treated with a liver transplant in May 2024.
Underwent extensive rehabilitation and have now fully recovered and am eager to return to the workforce with renewed energy and dedication.
During my recovery, I focused on maintaining my skills, pursuing personal development, and preparing for a return to work in a more administrative/data focused roll providing quality support.
PALACE NOVA PROSPECT CINEMA, AUSTRALIA – Fully licensed world class cinema showcasing popular films as well as world class international film festivals. The premises feature fourteen boutique style theatres.
Duty Manager, October 2017 to April 2022
As a Duty Manager I was required to manage front of the house, staff supervision and complete administrative tasks using Vista and an inhouse computer system. Duties include opening or closing of premises and systems for the day, completing KPI reports, reconciling POS and cash, organising banking, cash up tills, stock control, managing events and functions, email correspondence with clients and management as well as completing daily handover reports and end of day trading reports. Ingest and recorded content of films.
Supervision and training of staff to provide excellent customer service and ensure a high spend per person in a fully licensed Café Bar with food and barista services as well catering for UberEats customers. Brief and allocate staff to the various duties required for the day and ensure a high standard of service and that all KPI targets are met or exceeded.
NEO, MEXICO – Construction Company
Software Project ,2016 to 2017
Create a multifunctional software for construction companies
GUARDIAN INTERLOCK, AUSTRALIA – An Interlock technology provider and program management service, operating throughout most of Australia. The company has more than 7000 active programs.
Compliance Officer, 2012 to 2016
As a Compliance Officer I was required to perform a variety of tasks in support of the company’s operations. My duties included reporting to the Government transport departments of each state. Collect data and produce KPI’s and Statistic Reports for TAS, QLD, SA, ACT. Chart weekly and monthly growth and produce financial graphs. Creating excel macros to streamline daily administration activities. Ensure Installs and EOP’s were compliant with Legislation specific to each state using the in-house system and database. Liaise with departments and service centers to ensure accuracy and 100% completion of client records. Auditing as directed. Update, review and follow QMS procedures.
Selected Accomplishments:
Participated actively in the expansion of the company to Tasmania with a new operations process of Installs and EOP’s online; achieving a paperless process for this state.
Improve the data collection and presentation of the varying types of graphs utilized within the company.
Created macros and formulated excel spreadsheets that minimised manual completion of tasks and increased accuracy in producing data for KPI’s.
KELLOGG’S, Dikesa Distributions - Mexico – Sales and distribution of Kellogg’s and several smaller brand products
General Manager for four states, 2008 to 2012
Managing the business with a team of 60 staff and five warehouses.
Selected Accomplishments:
Expanded the company from one to four states as well as increased coverage in existing state.
Achieved sales goals set by Kellogg’s international.
Implemented a new computer system to control operations.
Creating and implementing strategies for my sales team to launch new products, following the company guidelines and adapting to the customers necessities.
Minimising company expenditure and appraising business systems during the expansion.
NESTLE, Diarro Distributions, Mexico – Sales and distribution of Nestle and several smaller brand products
Operations and Sales Manager in Michoacán, 2005 to 2008
Responsible for the day to day running of the business with a team of ninety staff. Setting sales goals, motivating reps and product knowledge reinforcement. Providing goods utilizing a sophisticated in-house system and coordinating two warehouses. Creation and implementation of business procedures. Develop employee objectives, assessing staff performance. Managing stock levels, logistics and transport costs.
Selected Accomplishments:
Improved delivery and sales routes resulting in savings for the company in fuel costs, time and vehicle maintenance.
Negotiated major accounts resulting in substantial increases to sales.
TRES MARIAS RESIDENCIAL GOLF CLUB, Mexico – 27 holes PGA category Golf Course
Food and Beverage Manager (Start up contract), 2004 to 2005
Set up the F&B department to manage 11 centers of consumption with 130 staff. Responsibilities included purchasing plant and equipment, costing and productions of menus. Analyse and plan restaurant sale levels and profitability. Prepare reports, staff controls, food control and sales.
Selected Accomplishments:
Successfully hosted the first LPGA in Mexico, International Tennis and Golf tournaments eg Mercedes Trophy and Audi trophy.
Hosted the International Film Festival.
Create and Co-ordinate in-house system with IT department.
VARIOUS MANAGERIAL AND SUPPORTING ROLES IN HOSPITALITY, Australia, USA, Hawaii, Alaska, Mexico – 1995 to 2004
MS Office (Word, Access, Excel, PowerPoint), FileMaker (Database), and various in-house systems
WEBSITE DESIGNER- GoDaddy and Wix
MICROSOFT WINDOWS – Power BI
WHARTON SCHOOL, UNIVERSITY OF PENNSYLVANIA - Business Analytics Specialisation(In Process)
CASA, AUSTRALIA – Chief Controller, RPA Operator’s Certificate (ReOC)
RPAS, AUSTRALIA – CASA Certificate of RPA Pilot, Remote Pilot Licence (RePL)
IH (CAMBRIDGE RECOGNITION), MEXICO – Certificate to teach Spanish
UNIVERSITY PONTIFICIA, SPAIN – Certificate of Ethic Values in Business Administration
ITESM UNIVERSITY, MEXICO - Business Administration Studies
CLUB TRAINING, AUSTRALIA – RSA Course
TAFE, AUSTRALIA – Advanced English: Speaking and Listening
TAFE, AUSTRALIA – Spreadsheets using MS Excel 2021 Complex and Intermediate
KELLOGGS, MEXICO- Business controls
NESTLE, MEXICO – Leadership and motivation
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